Please strictly follow the instructions below if you wish to return an unwanted product item to us. This is important as otherwise, we will be unable to process your return:

1. ) Please note that we will only accept returns for unwanted product items subject that these items are in pristine condition, in original packaging with unbroken seals.
2. Please inform us via e-mail to dba@dblueasia.com indicating: your name, your contact tel number, our sales invoice number, and unwanted items to be returned. We will approve your intended return by e-mail within 3 working days giving you a return processing number that you will have to be clearly marked on your return parcel.
3. Pack the item/s carefully so that no damage will occur during the shipping process. We suggest using a suitable box and bubble wrap.
4. Please use a secure shipping method such as courier or registered mail for your return.  Shipping charges are for your account and we cannot accept any responsibility for return shipments that are lost in transit.
5. Your return will be processed within 5 working days from date of receipt of your package.