• All orders will be shipped from our Hong Kong warehouse via Courier Services.
• Shipment will be made within 2 working days (Monday to Friday excluding public holidays) from the date of receipt of your order payment.  Delivery lead-time is subject to the courier service and customs clearance.
• Import duty, taxes, or related fees are not covered by the shipping charges.  Please note that import duty and other fees may vary depending on the country and such costs are for account of the buyer.
• We will not verify the recipient’s identity and bear no responsibility in this respect, subject that the delivery address is equivalent to the address indicated on the order form.
• Please note that a PO Box address is not an acceptable delivery address.
• All claims for shipping shortages must be reported to dba@dblueasia.com within 3 days of delivery.
• If the delivery company is unable to deliver because you cannot be contacted, we will send you an email notification. Once you receive this email, please contact the delivery company as soon as possible. 
• If we do not receive your reply and you remain unreachable, we will arrange the delivery company to return your item to the warehouse. 
• If you still need this item, you will have to place a new order --- Thank you for your understanding!
• Special arrangements will be made in case of out-of-stock product items
• The final delivery date for the pre-order items will be subject to the final confirmation that will send to your email.